It can always happen that something doesn’t go quite as planned. We encourage you to first report complaints to us by emailing contact@thegrowsupplier.com. If this does not lead to a solution, it is possible to submit your dispute for mediation through the WebwinkelKeur Foundation at https://www.webwinkelkeur.nl/knowledge base/consumers/dispute. As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint through the European Union platform.
